Welcome to the Dr. Auto customer satisfaction survey!

Thank you for agreeing to take part in this important survey measuring our customers’ satisfaction. Today we will be gaining your thoughts and opinions in order to better serve you in the future. This survey should only take 4-5 minutes to complete. Be assured that all answers you provide will be kept in the strictest confidentiality.

01 First, please select how likely it is that you would recommend Dr. Auto to a friend or colleague?

Not at all Likely
Very Likely

02 This next set of questions is designed to measure the quality of your visits to Dr. Auto. Please select your level of agreement with each of the following statements:

I was treated with courtesy by all Dr. Auto employees.

Dr. Auto staff answered all my questions.

I trust that Dr. Auto employees are looking out for my best interests.

Dr. Auto Care is kept very clean.

03 This set of questions is designed to measure the effectiveness of our staff. On a scale of 1-10, 1 being extremely poor and 10 being perfect, please rate the level of performance Dr. Auto staff achieve in each area of service:

Helpfulness

Friendliness

Knowledge

Speediness

Being Professional

Overall Service

04 Our next set of questions are designed to measure how we rank next to our competitors. Please select how you feel Dr. Auto compares to its competitors in the following categories:

Overall

Price

Speediness

Locations

Customer Service

Convenience

Workplace Atmosphere

05 Considering all factors, please select the response below that best describes your overall satisfaction level with Dr. Auto:

06 Finally, we would like to know if you have any comments that you think Dr. Auto should be aware of. If so, please explain in the text box below: